Terms and Conditions

1. Using the Website


1.1 By using this website you represent and warrant that: 

  1. You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation. 
  2. All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
  3. Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited. 
  4. Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.
  5. You will not (a) use any product or service available on the Website and / Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms ifihomes.com or any other person or entity, as determined in the ifihomes.com’s sole discretion. In the event you want to advertise your product contact
  6. You will not post, submit, upload, distribute or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or Services.
  7. You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the Internet. 
  8. You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify. 
  9. ifihomes.com cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use and as between you and ifihomes.com, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
  10. All information, content and material contained in the Website and / or Services are ifihomes.com’s copyrighted property. All trademarks, services marks, trade names and trade dress are proprietary to ifihomes.com. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the ifihomes.com's express written permission. 
  11. You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by ifihomes.com and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that ifihomes.com is not responsible for those sites. Ifihomes.com reserves the right to disable links from third-party sites to the Website, although ifihomes.com is under no obligation to do so. 

1.2 You expressly understand and agree that:  

  1. The information, content and materials on this website and / or services are provided on an "as is" and "as available" basis. Ifihomes.com and all its subsidiaries, affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement. 
  2. ifihomes.com makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, ifihomes.com cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. Ifihomes.com does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While ifihomes.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, ifihomes.com reserves the right to refuse the sale of that item. 
  3. ifihomes.com does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components. 
  4. Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system. 

1.3 You hereby indemnify, defend, and hold ifihomes.com, ifihomes.com’s distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website. 


1.4 You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services. 


1.5 ifihomes.com or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. 

1.6 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of sections 14 and 15 may not apply to you.


1.7 Each paragraph, clause, sub-clause and provision of this terms of use shall be severable from each other and if for any reason any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of this terms of use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid terms of use, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law. 


1.8 Those who access the website and / or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. This term of use is governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Chennai. 

1.9 In the event of breach of the terms and conditions of this term of use by the user, the user shall be promptly liable to indemnify ifihomes.com for all the costs, losses and damages caused to ifihomes.com as a result of such a breach. Further in the event of your breach of this term of use, you agree that ifihomes.com will be irreparably harmed and will not have an adequate remedy in money or damages. Ifihomes.com therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction immediately upon request. Ifihomes.com right to obtain such relief shall not limit its right to obtain other remedies. 


1.10 Any failure of ifihomes.com to exercise or enforce any right or provision of this term of use shall not operate as a waiver of such right or provision. 


       I have read the terms of use and agree to all of the provisions contained above.


2. Registration

The process of purchase/payment cannot be completed without Registration. Every user needs to become a member of the site to complete their transaction.

Registration requires you to provide us with some personal information like name, email, address etc. which is stored securely.  Members with registration are always to experience some extra benefits. It also entitles you to receive our newsletters and discounts, if you wish to have them.


3. Certification and Trademark

Ifihomes.com does not warrants or certifies any product is free of defect. However most of the products offered on ifihomes.com website has undergone respective compliance certification. All trademarks are of respective owners


4. Insurance Policy

Ifihomes.com would provide only transit insurance and bear the cost for any loss or damage during this process. Once you receive the product, it gets your name and no losses can be claimed to us thereafter.


5. Payment

Payment process at ifihomes.com follows a simplified Online payment process where you can opt for Netbanking and Mastercard/Visa Credit Card


6. Availability

ifihomes cannot guarantee permanent or continuous availability of all products displayed on this site. Information displayed on this site relating to availability is subject to change by us without prior notice. Customer Care would inform the buyer if the product is unavailable.


7. Delivery

Purchased article is delivered to the address stated by the buyer at the time of making purchase. Products are dispatched all overIndia. In case of non metros, it is advised to first cross check the availability of this service in your area through our customer care.


We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company, as applicable, to arrange for the collection or delivery of products that could not be delivered because you were unavailable.


8. Promo code given by the Company

- We (ifihomes) have the right to reject any promo code at any time.

- A user may be asked to provide the proof of having received the promo code.

- Promo code is allowed to be used only on defined products and use of expired codes is not accepted.

- A promo code should be used in the stated time period itselfand according to the limitation mentioned along with it.

- The discounts on Promo code might not be applicable on offline payments.


9. Cancellation by Us

We reserve the right to cancel any order placed by us under the following circumstances

- Unavailability of stock to be delivered in accordance with your order.

- One or more products purchased by you were listed with incorrect pricing due to typographical error or inaccurate pricing provided from vendor’s end.

- If the address or details are inappropriate.

If in case your order is canceled, our customer service would inform you through a notification email and the sum deducted would be returned back.


10. Return and Refund Policy

At IFIHomes, we are committed to delivering the highest quality products to our valued customers. Our Return and Refund Policy is designed to ensure your satisfaction with your purchase.

Please take a moment to review the following terms and conditions:

Product Eligibility for Return:

You may return a product if it meets any of the following conditions:

-The product received is different from what you ordered.

-The product was received in a physically damaged or defective condition upon opening the package.

-Any accessories or parts of the product described as "In the Box" on our website are missing.

-If you simply do not like the product (not eligible for multi-unit orders).

Return Period:

You have 7 days from the date of delivery to initiate a return.

Return Notification:

Before returning any product, you must notify us. You can do this through our "Contact Us" page on our website or by emailing us at care@ifihomes.com. Returns made without prior notice will not qualify for a refund.


Return Address:


Please return the product to the following address:

IFI Innovation Center, 2nd Floor, 287/3/4 Singasandra Village, Hosur Road, Next to Kropex Tata Showroom,Bangalore, Karnataka, 560068

PHONE: +91-876227-3434, 080-68393435


11. Refund and Replacement Process

In case of a faulty product, it may take up to 3 working days to test the product and issue a replacement or refund.

Refund and replacement are provided only for products shipped within 7 days of receiving the order.


12. Order Cancellation Policy

Orders can be canceled only before they are invoiced for shipment. Once invoiced and packed, orders cannot be canceled.

To cancel an order, please call our Customer Support Center at 080-68393434/35 or send an email to care@ifihomes.com with your order number and cancellation request. If the order hasn't been invoiced, we will cancel it and process the refund using the original payment method for prepaid orders.


13. Customer Responsibilities for Return

-Customers are responsible for bearing the shipping costs when returning products.

-We do not refund the shipping charges paid during the initial purchase.

-Customs duties or taxes, if applicable, are non-refundable.

-Refunds will not exceed the actual value of the goods.

-Returns are not accepted for products customized to specific requirements, except in cases of faults on our end.

-Any complaints regarding damage or malfunctions must be reported to us within 24 hours of product receipt, and we may request digital pictures for review.

-Refunds will be issued once we receive the product at our office.

-In case of double payment for a single transaction, the excess amount will be refunded within 10 working days.


14. Return Process

-Contact IFIHomes Customer Support at 080-68393434/35.

-After analyzing the issue, an IFIHomes executive will provide you with a Ticket ID.

-Include this Ticket ID when sending the product back to IFIHomes. It's your responsibility to track the shipment and ensure it's received by an IFIHomes representative with a valid signature proof.

-IFIHomes will not arrange product collection from customer premises.

-Unauthorized returns without a valid Ticket ID are not our responsibility.

-Once received, our technical team will test the product, and a refund will be issued within 2-3 working days. The testing period starts from the date we receive the product at our service center.

-Refunds will be processed using the original payment method and may take up to 12 working days to appear in your Credit/Debit card or bank account.


15. Warranty Coverage

At IFIHomes, we stand behind the quality of our products, including those under brand names like IFITech and SeTracker. Please review our warranty and repair policy to understand your rights and responsibilities as a customer.

All IFIHomes products are covered by a warranty as specified in the product detail pages. To be eligible for warranty coverage, customers must register their products within 10 days of delivery, regardless of where the product was purchased (e.g., Amazon, Flipkart, or other online/offline portals).

To register your product warranty, simply send a text message to WhatsApp: +91-8951934341. (*Warranty registration is mandatory to avail of support and services.)

Or fill ups Warranty Registration Form: https://ifihomes.com/warranty.html

Warranty coverage is exclusively for manufacturing defects, and it does not extend to accidental damage or unauthorized repairs.


16. Warranty Claim Process

To initiate a warranty claim, please contact our customer support team at the following numbers:

Customer Support Number: 080-68393434/35

WhatsApp Support: +91-8951934341

Before shipping the unit for repair, please coordinate with our IFIHomes support team. Please note that IFIHomes is not responsible for any loss during shipping. Ensure that your package includes the Order ID and Sender contact details for priority attention.


17. Repair Duration

For repairs, the estimated time of arrival (ETA) is 7-12 working days. This period includes the time needed for repairs and product testing, starting from the date we receive the product at our service center.


18. Warranty Terms & Conditions

Our warranty cover is subject to the following conditions:

-All products must be registered on the IFIHomes website for warranty within 10 days of purchase.

-Warranty repairs are conducted offsite; customers are responsible for sending the faulty product to the IFIHomes office for repair.

-Any defects or damages occurring during delivery must be reported within 24 hours of product receipt.

-Online orders from any website should be sent to the IFIHomes service center via courier.

-A valid proof of purchase (e.g., invoice or sales order) for an authentic IFIHomes product is required for any support or service.

-Replacement is only allowed within 15 days of purchase in case of manufacturing defects.

-Warranty does not cover damages caused by accidents, unauthorized repairs, electric fluctuations, or water damage.

-Customers are responsible for bearing shipping costs when sending products for repair or replacement.

-The assessment of the repair value of the components would be done by ifihomes based on the investigation results. You can check indicative with customer care pricing before dispatching the product.

-If the product fails the quality check, we can send the product back to you after you pay the assessment/service cost.


19. Warranty Invalidation

Our warranty may be invalidated under the following circumstances:

-Unauthorized repairs or interventions performed by individuals not authorized by IFIHomes, or the use of non-original spare parts, extras, or accessories.

-Instances of physical or verbal abuse directed towards any staff member.

-The provision of warranty services does not extend the warranty period or create a new warranty period for spare parts fitted.

-Claims for compensation for consequential losses are excluded, except where such liability is legally mandatory.

-Conditions related to warranty are subject to change without prior notice, and IFI Technology Pvt Ltd. reserves the right to make decisions in case of disputes.


20. Product Repair Process

To send a product for repair, follow these steps:

-Contact customer support at 080-68393434/35 or WhatsApp: +91-8951934341.

-After discussing the issue, an IFIHomes Support executive will provide a Ticket ID.

-Package the product with the Ticket ID, Order ID, and Sender contact details. Ensure the package is trackable and includes a valid signature proof upon delivery to IFIHomes.

-IFIHomes does not arrange collection of faulty products from customer premises.

-Unauthorized shipments without a valid Ticket ID, Order Number, and Sender contact details are not the responsibility of IFIHomes.

-Once received at the IFIHomes service center, product testing and repairs will take 7-12 working days based on product condition and test results.

-For any disputes or queries, please contact our senior customer support team at Email: care@ifihomes.com.

21. Disclaimer

After receiving the full and final payment, we dispatch the product you have purchased. Once you receive the article, you will become the owner of the goods. After which the article will be held at your own risk and we will not be liable for their loss or damage.

This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.

Nothing in these terms will affect any liability we may have:

(a) For fraudulent misrepresentation.

(b) For death or personal injury arising from our negligence.

(c) For breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us.

(d) In relation to any other liability, including any liabilities under any legislation for the sale of goods or supply of services that may not be excluded, or limited, by applicable law.


22. Invalidity

If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.


23. Copyright takedown notice

ifihomes respects third party’s copyrights, and it is our policy to respond to all notifications about copyrights infringement as established by applicable regulations.

If you believe your copyright-protected work was by ifihomes.com without authorization, please send a email to Legal@ifihomes.com and mention the details of the infringment along with the details of your ownership copyrights, be sure to consider whether fair use, fair dealing, or a similar exception to copyright applies

We will get the content removed from our website with 72 Hours of notification


24. Notices

All notices you send us must be sent to the contact details on this site, i.e.care@ifihomes.com . We may give notice to you either via e-mail or postal address that you provide to us when making a purchase. Notice will be deemed received and properly served in 24-48 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail: the e-mail was sent to the specified e-mail address of the addressee.


Thank you for choosing IFIHomes. Your satisfaction and product reliability are our top priorities.